One senior person who owns your accounts.
A dedicated account manager keeps your customers, renewals and escalations on track. Senior, human and 30–40% cheaper than hiring in-house.
Our team has worked with Apple, AWS, Adobe, Klarna and Epidemic Sound.
What your account manager does
Single point of contact
One name and one number for your customers and your team.
Onboarding and handover
New accounts start with context, not confusion.
Renewals and upsell
Follows contract dates and spots chances to grow each account.
Escalations
When something goes wrong, they own it and report back.
Regular reporting
Clear updates on health, risks and open issues.
Team coordination
Keeps sales, product and support aligned on each customer.
Why teams choose us over hiring
People, not AI
Every email is written and every call taken by a person. No bots, no auto-replies.
No gaps to cover
No sick leave, no holidays to arrange and no recruiting process on your side.
30–40% below hiring
Senior experience without salary, benefits or recruitment costs.
Your time zone
Mornings, afternoons and nights, adapted to you. We already work with clients in Europe, LATAM and Asia.
See everything on one page
Example report. Status and next step for each area, every month.
| Area | Status | Next step |
|---|---|---|
| Renewals | On track | Confirm Q4 contracts |
| Escalations | Needs attention | Agree a fix with the product team |
| Expansion | In progress | Prepare an upsell proposal |
| Customer satisfaction | On track | Schedule review calls |
How your month runs
A typical rhythm. We agree the real one during onboarding.
Plan
Review forecasts, renewals and priorities.
Follow up
Check in with customers and internal teams.
Resolve
Close open issues and escalations.
Review
Monthly report and meeting with you.
Frequently asked questions
What does an outsourced account manager do?
They act as the single contact for your customers: onboarding, renewals, escalations, reporting and coordination with your internal teams.
How much cheaper is it than hiring?
Typically 30–40% less than a comparable in-house hire, with no recruiting, no holiday or sick-leave cover and no onboarding of a new employee.
Do you use AI?
No. All the work is done by people with 10+ years of experience.
Which time zones do you cover?
Mornings, afternoons and nights, adapted to your market. We already work with clients in Europe, LATAM and Asia.
Meet the person who will know your accounts
Tell us about your customers and volumes and we will propose how it would work.