Real people for your customers.
Your customers get a person who knows the product, the shipment and the answer. Email, chat and phone in Spanish and English, with no AI and 30–40% below the cost of hiring.
Example: customer inbox
What Verdexia does for your customers
Verdexia Trade provides outsourced customer support for importers and exporters of food. A senior team answers your customers by email, chat and phone in Spanish and English, manages tickets, escalates incidents to suppliers and carriers, and reports on satisfaction. Everything is done by people, not AI, at a price 30–40% below hiring in-house.
Key facts
- Channels: email, chat, phone
- Languages: Spanish, English
- Coverage: mornings, afternoons and nights
- Regions: Europe, Latin America, Asia hours
- Team: senior, 10+ years of experience
- No AI. No sick leave or holiday gaps
Support that solves things
We sit between your customers, your suppliers and the carrier.
Email support
Orders, delays, documents and questions answered in the customer's language.
Chat & phone
Quick answers by chat and a real voice on the phone when it is urgent.
Knowledge base
Specs, certificates, prices and policies written once and used in every reply.
Ticket management
Every request has an owner and a status until it is closed.
Escalations
Damaged goods or quality complaints coordinated with supplier and carrier.
Satisfaction reports
A regular summary of response times, quality and recurring issues.
Why companies choose Verdexia
Smart price
Premium service for 30–40% less than hiring and managing your own team.
Zero AI
Every reply is written by a person who understands the product and the shipment.
Always staffed
No sick leave, no holidays and no recruitment. Your inbox is covered.
Senior team
10+ years of experience, including work with Apple, AWS, Adobe, Klarna and Epidemic Sound.
Nothing gets lost in an inbox
Example board: each request has an owner and a status until it is closed.
New
In progress
Resolved
Where we support customers
Sweden
English-speaking support for importers and distributors in the Nordics.
Spain
Spanish and English support for producers and exporters shipping from Spain.
Latin America
Spanish support aligned with Latin American business hours.
Hiring in-house vs Verdexia
| Hiring in-house | Verdexia | |
|---|---|---|
| Cost | Salary, taxes, tools, management | 30–40% lower |
| Absences | Sick leave and holidays leave gaps | Always covered |
| Hiring | Recruitment and training time | Senior team ready to start |
| Coverage | One time zone, one shift | Mornings, afternoons and nights |
| Languages | Depends on who you hire | Spanish, English |
| Answers | Varies by person | People, no AI, consistent knowledge base |
What your monthly report looks like
Example report with illustrative figures. Your own report uses your real data, every month.
First response time
38 minAverage resolution time
4.2 hCustomer satisfaction
4.7 / 5Solved at first contact
86%Tickets handled
412Open escalations
3| Channel | Tickets | Share |
|---|---|---|
| 248 | 60% | |
| Chat | 121 | 29% |
| Phone | 43 | 11% |
Recurring issue this month: customs delays on one lane. Recommended fix: ship documents 48 hours earlier.
How the month goes
- We learn your products, customers and shipping process, and build the knowledge base.
- We start answering a share of your inbox with you reviewing the replies.
- We take over all channels and escalate incidents to suppliers and carriers.
- You receive the first report with response times, quality and recurring issues.
Common questions
Do you use AI to answer customers?
No. Every reply is written by a person.
How much cheaper is it than hiring?
Typically 30–40% cheaper than hiring an in-house team, with no sick leave, holidays or recruitment.
Which languages do you cover?
Spanish and English.
What hours do you cover?
Mornings, afternoons and nights, adapted to Europe, Latin America and Asia.
Which channels do you handle?
Email, chat and phone.
How do you learn our products?
We build a knowledge base with you during onboarding and keep it updated.
How do we get started?
Email us and describe how you support customers today. We will propose how to improve it.